Privacy Policy

SmartSwiss Systems

As of: November 2025
  1. General Information

The protection of your personal data is important to us. This Privacy Policy describes how SmartSwiss Systems SA collects, uses, stores, and protects personal data – particularly when you visit our website www.smartswiss-systems.com and use our products and services.

We process personal data exclusively in accordance with the Swiss Data Protection Act (DPA) and – where applicable – the EU General Data Protection Regulation (GDPR).

  1. Responsible Entity

SmartSwiss Systems SA

Routes de Denges, 28F
1027 Lonay (Switzerland)

Email: info@smartswiss-systems.com

Web: www.smartswiss-systems.com

  1. Collection and Processing of Personal Data

We process personal data only to the extent necessary for the following purposes:

  • Processing inquiries via contact forms or email
  • Processing orders, deliveries, and contracts
  • Customer service and technical support
  • Sending information, newsletters, or product updates
  • Improving our website and services
  • Fulfilling legal obligations

The data processed includes, in particular: name, address, phone number, email address, company data, IP address, browser information, and usage data.

  1. Newsletter

If you subscribe to our newsletter, we use your email address (and your name, if provided) to regularly send you information about products, services, or promotions.

  • Registration is done via the double opt-in procedure (confirmation by email).
  • You can unsubscribe from the newsletter at any time, e.g., via the unsubscribe link in each email or by notifying us.
  • The newsletter is sent via a certified email service provider with whom we have concluded a data processing agreement in accordance with DPA/GDPR.

  1. Contact Forms

When using contact or support forms, we store your information to process your inquiry and any follow-up questions. This data will not be shared with third parties without your consent.

  1. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve user experience, provide functionalities, and enable statistical evaluations.

Cookies are small text files stored on your device. You can delete or block cookies at any time in your browser settings. Disabling cookies may limit the functionality of our website.

  1. Web Analytics & Tracking (Google Analytics)

To improve our website and services, we use Google Analytics, a web analytics service provided by Google LLC (USA).

Google Analytics uses cookies to collect anonymous usage data, e.g.:

  • IP address (anonymized)
  • pages visited
  • time and duration of visit
  • browser and device type used

This information is usually transmitted to Google servers in the USA and stored there. We use IP anonymization, so your IP address is truncated before storage.

Note: We have a data processing agreement with Google, and IP addresses are only stored in anonymized form. You can prevent the collection of your data by Google Analytics by installing an appropriate opt-out plugin in your browser or by disabling cookies.

  1. Social Media & External Links

Our website may contain links to social media platforms (e.g., LinkedIn, X, YouTube). Clicking these links will redirect you to external sites, for whose content and data protection practices SmartSwiss Systems SA assumes no responsibility. Simply visiting our website does not automatically transmit any data to social media providers.

  1. Hosting and Data Storage

Our website is hosted on servers in Switzerland or the EU. The hosting partner processes data exclusively on our behalf and in accordance with the requirements of the Swiss Data Protection Act. Backups are created encrypted and regularly checked.

  1. Data Disclosure

Personal data will not be disclosed to third parties, except:

  • for contract fulfillment (e.g., shipping or payment service providers),
  • in case of legal obligation,
  • or with your explicit consent.

All partners and service providers are obliged to protect your data in accordance with data protection laws.

  1. Data Security

We implement technical and organizational measures to protect your data from loss, misuse, unauthorized access, or disclosure. Our website is secured by SSL/TLS encryption (HTTPS).

  1. Retention Period

Personal data is stored only for as long as necessary for the respective purposes or as required by legal retention periods (e.g., 10 years for accounting records).

  1. Your Rights

According to data protection law, you have the right to:

  • Information about your stored data
  • Rectification of inaccurate data
  • Erasure (“right to be forgotten”)
  • Restriction of processing
  • Objection to certain data processing
  • Data portability (where technically feasible)

Please direct inquiries to:

info@smartswiss-systems.com

If you believe your data is being processed unlawfully, you can contact the Federal Data Protection and Information Commissioner (FDPIC):

www.edoeb.admin.ch

  1. Amendments to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. The current version, published on www.smartswiss-systems.com, shall apply.

SmartSwiss Systems SA

Routes de Denges, 28F
1027 Lonay (Switzerland)

Email: info@smartswiss-systems.com

Web: www.smartswiss-systems.com

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